Get in Touch
Contact Support
Our team is here to help with any questions about your insurance policy, approvals, reimbursements, or app usage.
App Features
📋
Policy Management
View your insurance policy details anytime
💳
Digital MediCard
Your digital medical card always available on your phone
✅
Approval Requests
Submit and track medical approval requests easily
💰
Reimbursements
Manage and recover medical expenses in simple steps
👨👩👧
Family Members
Add and manage all insured family members
📍
Provider Network
Find nearby doctors, hospitals, and medical centers
💊
Chronic Medications
Track and request chronic medications regularly
💬
Live Support Chat
Contact our support team via in-app instant chat
Frequently Asked Questions
On the login screen, tap "Forgot Password" and enter your registered email address or phone number. You'll receive a reset link or OTP to regain access. If you still can't log in, contact our support team.
After logging in, tap the "MediCard" section on the home screen. Your digital insurance card will be displayed and can be shown at any provider in the network.
Go to the "Approval Requests" section, tap "New Request", fill in the required details (procedure, provider, date), and submit. You can track the status of your request in real time from the same section.
Navigate to "Family Members" in the app menu, tap "Add Member", and enter their national ID and insurance details. The new member will appear on your policy once verified.
1) Open your phone Settings → Notifications → MediConsult and ensure notifications are allowed.
2) Inside the app, go to Settings and confirm notifications are enabled.
3) Make sure Do Not Disturb / Focus mode is not blocking alerts.
4) Ensure Background App Refresh is enabled for the app.
2) Inside the app, go to Settings and confirm notifications are enabled.
3) Make sure Do Not Disturb / Focus mode is not blocking alerts.
4) Ensure Background App Refresh is enabled for the app.
Go to "Reimbursement Requests", tap "New Request", upload your receipts and medical documents, fill in the expense details, and submit. You can monitor the status and expected payment date from within the app.
To request deletion of your account and personal data, please send an email to support@mediconsulteg.com with the subject "Account Deletion Request". We will process your request within 30 days in compliance with applicable data protection regulations.